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Customer Service

What are the care instructions?
We recommend a cold water wash on the gentle cycle. Hang to dry or tumble dry on low heat. Our clothing is preshrunk and will not shrink when washed.

What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover

How can I change or cancel my order?
Please call us at (240) 723-0770 or email inquiry@sunseapparel.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When will I be charged?
We will charge your credit card when you place your order

What is the returns policy?
Sunsé Apparel will accept unworn or defective merchandise for return or exchange within 21 days of shipping date.

Please send returns to:
Sunsé Apparel Returns
16740 E. 2nd Ave
Aurora, CO 80011

Please note, packages must be returned by a method that can provide guarantee of delivery. Sunsé Apparel is not responsible for packages lost during return shipment. We suggest using USPS Priority Mail for reliable tracking.

Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.

***Sale Items are a Final Sale and can not be returned.Please contact us with any questions about sale items before making your purchase.

How long do I have to make a return or exchange?
Sunsé Apparel will accept unworn or defective merchandise for return or exchange within 21 days of shipping date. Sunsé Apparel does not accept returns that have strong odors. Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.

Are items in the Sale category returnable?
***Sale Items are a Final Sale and can not be returned. Please contact us with any questions about sale items before making your purchase.

How will my order be shipped?

United States
For a shipping address in the United States, we use US Postal Service Priority Mail or Federal Express Ground Delivery. Once a shipping zip code is entered during the checkout process, the rates offered from USPS and Federal Express will be displayed enabling you to select the better rate. All shipments to a PO Box must select USPS Priority mail for the shipping option.

Canada
For a shipping address to Canada, we only use US Postal Service Flat Rate Box. The charge for the flat rate box is $30.45 USD. The flat rate box holds up to 12 shirts. You are responsible for paying all customs charges, duties and taxes. For orders of more than 12 shirts to Canada, please email or phone us for a customized shipping quote. Our contact information can be found on the Contact Us tab in the upper right corner of this screen.

Addresses outside the US or Canada
Please email us to obtain shipping rates outside the US or Canada. You are responsible for paying all customs, duty and tax charges to the shipping company upon arrival of your parcel. We do not provide international custom, duty and tax rates. Please check with your local government to understand the rates you will be charged before placing an order with us.

How long will it take to receive my order?

In stock items are shipped within 2 business days.
Delivery within the continental US – please allow 5 days transit for both USPS Priority Mail and Federal Express Ground Delivery
Delivery to Hawaii and Alaska – please allow 7 – 10 days transit for both USPS Priority Mail and Federal Express Ground Delivery
Delivery to Canada – please allow 7 -10 days transit via USPS Flat rate service
International deliveries – please allow 3 weeks transit time

How does the sizing run?
Our shirts run true to fit. For a fitted shirt, please order your size. If you prefer a roomier fit, order up one size. Please refer to the charts below for the measurements.

Sizing Chart

Garment measurements:

Women’s Shirts

 SmallMediumLargeXLXXL
A – Width (inches) 16 ½ 17 ½ 18 ½ 19 ½ 20 ½
B – Length (inches) 24 25 26 27 28
Chest size (inches) 32 - 33 34 – 35 36 – 37 38 – 39 40 - 41

Men’s Shirts

 MediumLargeXLXXL
A – Width (inches) 21 22 23 24
B – Length (inches) 28 29 30 31
Chest size (inches) 40 - 42 42 - 44 44 - 46 46 - 48

How do I contact you with additional questions?
Please contact us through any of the methods on our contact page.

Where can I find your terms and conditions?
You can find our terms and conditions here.

What is your Privacy Policy?
You can find our privacy policy here.



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WE ACCEPT:

Visa, Mastercard, American Express, Discover
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